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 15th December 2018
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Our Privacy Policy

How we keep your personal Information safe
For 22 years, Chana has been giving emotional and practical support to Jewish couples who are experiencing primary or secondary infertility. Many couples in the Jewish community are affected, often dealing with their situation in silence and alone. Chana is here to help. Chana Charity Ltd is a registered charity (1172957).

Safety is at the heart of everything we do. All of our data is kept highly confidential to protect your privacy. We value our supporters and we’re committed to protecting your privacy so we make sure we protect any personal information you give us.

This page, together with our terms of use for this site, will let you know exactly how we use and protect your personal information. If you have any questions about it please just send us an email at [email protected] - we’d be delighted to help. 
Below we have answered a range of questions to help you better understand how we protect your personal information:

What Information do we Collect?
Personal information is any information that can be used to identify you. So, for example, if you donate money, request services or products, or become involved in our campaigns, we may collect and process the personal information that you’ve provided. We may also collect information from you when you report a problem with our website or if you complete a survey which we use for research purposes.

This personal information may include your name, email address, postal address, telephone or mobile number and date of birth, financial details, UK Tax payer information (for Gift Aid), and records of responses to campaigns, as well as how you came to find us or about our services or events. 

We may also collect details of your visits to our website, for example your location data, other sites you’ve visited and the resources that you access. We use this to provide you with the information, services or products that you’re interested in and are most relevant to you. 

Keeping your information up to date
To make sure we always have the most up-to-date information about how to contact you, we may also, from time to time, update your records to reflect any changes to your personal information. 

This information may come directly from you, or it may come from a third party that we consider is legitimate and trustworthy and in circumstances where it is appropriate and where you will have had a clear expectation that your details would be passed on for this purpose. 
How do we use your information?

Below we have broadly listed the ways that we may use your personal information, all to help us provide the most relevant and personalised service for you:

1. To provide you with information (such as fundraising or campaigning activities), services or products you’ve requested or which we feel may interest you. 

2. If you have previously signed up for an event we may send you information about a similar one we feel may interest you.

3. To allow you to participate in interactive features on our website, when you choose to do so. 
For example, we may help you auto-complete forms by inserting your contact details for you to edit.

4. To analyse and improve the services offered on our websites.

 This means we can provide you with the most user-friendly navigation experience we can, which may involve providing your information to third parties.

5. To make our marketing campaigns more targeted and relevant to potential donors and customers. 

6. To process personal information to help us with our work and activities
For the purposes of customer analysis and, where you have consented to us doing so, direct marketing. We may process your information to help us with our activities and to provide you with the most relevant information.

7. To process personal information and/or provide this to a third party for the purposes of profiling and understanding who visits our site. 
This could be analysing demographics to inform our campaign and marketing strategies.
For example:
Age: Some campaigns would exclude supporters whose known age is not within the target audience. 
Gender: Gender is also used for some email promotions, like the Glasgow Ladies Lunch email. 
Previous interactions: A supporter’s previous interaction with the NSPCC is also used for targeting purposes. For example, a weekly lottery player would be prioritised for future lottery communications. 
We may also add information to supporters’ personal information to help us with our targeting. Such information would not be personally identifiable or specific to you, but rather would give an indication of the type of supporter you are. For example, if you live in an area that predominately consists of families with young children, this would provide an indication of this.
These activities may also involve ‘automated decision-making’. However, you have the right to object to the use of your personal information for profiling and automated decision-making processes. For information on how to exercise these rights, please see the section on ‘Your Rights’ below. 

8. To match information collected from you through different means or at different times. 
That could include using information collected online and offline, along with information obtained 


Contact Us

020 8201 5774
[email protected]
Office Tel
020 8203 8455
23 Ravenshurst Ave, London, NW4 4EE

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